Thank you for choosing our AI Imaging Website ("the Website"). We are committed to providing high-quality AI-generated image services to our users. This Refund Policy outlines the terms and conditions under which refunds may be requested and processed. By using our services, you agree to comply with this Refund Policy.
1. Eligible Refund Scenarios
Refunds will be considered only in the following circumstances:
1.1 Technical Failures: If the AI image generation process fails to produce any image output due to technical issues on our platform (e.g., server errors, system malfunctions) and we are unable to resolve the issue within 48 hours of your report.
1.2 Images Not Matching Requirements: If the generated images do not substantially match the detailed prompts, parameters, or specifications you provided, and our technical team confirms that the discrepancy is caused by a fault in our AI algorithm. Please note that minor differences in style or details that are subjective in nature do not qualify for a refund.
1.3 Duplicate Charges: If you are accidentally charged multiple times for the same order or service, and you provide valid proof of the duplicate transactions.
1.4 Unauthorized Charges: If there are charges on your account that you did not authorize, provided that you report the unauthorized charges to us within 7 days of the transaction date and cooperate with our investigation.
2. Refund Application Process
2.1 Submit a Refund Request: To apply for a refund, you must submit a formal refund request through the Website within 14 days of the transaction date or the date you received the problematic images. Please include your order number, registered email address, a detailed description of the issue, and relevant supporting evidence (e.g., screenshots of error messages, the original prompt, the generated images, payment receipts).
2.2 Review by Our Team: Our customer service and technical team will review your refund request within 3 business days of receipt. We may contact you for additional information if needed to assess the validity of the request.
2.3 Refund Decision Notification: We will notify you of our refund decision via email. If your request is approved, we will specify the refund amount and the estimated processing time. If your request is denied, we will provide a detailed explanation of the reason.
2.4 Refund Processing: Approved refunds will be processed within 5-7 business days after the decision is made. The refund will be credited back to the original payment method used for the transaction. Please note that the actual time it takes for the refund to appear in your account may vary depending on your payment provider's processing rules.
3. Non-Refundable Situations
Refunds will not be granted in the following cases:
3.1 Change of mind or dissatisfaction with the generated images due to personal preferences (e.g., dislike of the style, color scheme, or composition that was consistent with the provided prompt).
3.2 Failure to provide clear, detailed, or accurate prompts that lead to unsatisfactory image results.
3.3 Refund requests submitted after the 14-day period from the transaction date or image delivery date.
3.4 Usage of the generated images for commercial or other purposes before submitting a refund request.
3.5 Technical issues caused by factors beyond our control, such as internet connectivity problems on your end, device malfunctions, or browser compatibility issues that can be resolved by troubleshooting.
3.6 Orders that have been successfully completed and meet the requirements specified in your prompt.
4. Partial Refunds
In some cases, we may offer a partial refund instead of a full refund. This includes situations where only a portion of the generated images are defective or do not meet the requirements, or where the issue is resolved after partial use of the service. The amount of the partial refund will be determined based on the extent of the problem and the value of the service provided.
5. Modifications to This Refund Policy
We reserve the right to modify or update this Refund Policy at any time. Any changes will be effective immediately upon posting the updated policy on the Website. We encourage you to review this policy periodically to stay informed of any updates. Your continued use of our services after the posting of changes constitutes your acceptance of the revised policy.
6. Contact Us
If you have any questions or concerns about this Refund Policy, please contact our customer service team.